We can be contacted in the following ways:

• for pre-sales questions or just general requests, visit our community at http://forums.3inetwork.com. Or drop our sales team an email at sales@3inetwork.com
• for billing / payment issues, please login the billing gateway at https://billing.3inetwork.com
• for technical issues, please contact our technicians through helpdesk at https://support.3inetwork.com
• any report related to abuse or malicious activities, please contact our Abuse Division at abuse@3inetwork.com

Notes:

• sales and billing staff are available during office hours
• technical support is available via our online helpdesk 24/7
• we do not offer support to anonymous requesters. Each customer, after signing up, will have their own ID and one contact email address. Please provide these details when requesting support. In the event that you need the assistance of another person, who might act on your behalf, it is possible for us to set up a separate account for this specific purpose.
• all technical tickets will need to be processed through the helpdesk and email for record purpose. We do not offer phone assistance for technical support requests.

Post office address

3inetworks JSC
#701 - Thanh Dong Building
132 - 138 Kim Ma Str., Ba Dinh Dist.,
Hanoi, S.R Vietnam
Tel: (+844) - 3734-5750
Office Hours of Operation:
Monday - Friday 8:30 AM - 6:00 PM (GMT+7)